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Reputation Management

Online Reviews can make or break your business!

Reviews and ratings are the lifeblood of a successful business on the internet. Without online reviews, you’re invisible to potential customers. And the reviews you do get are only as good as their visibility.

According to Marketing Charts, 92% of consumers say they trust online reviews as much as personal recommendations, and 64% of consumers trust online reviews as much as a business’s own advertising. And, in fact, many businesses are seeing that positive online reviews can be a major driver of revenue.

Reviews are particularly important for local businesses. In fact, 93% of customers do product research on their smartphones while at a brick-and-mortar store and 74% of those same consumers read online reviews before deciding who to purchase from.

But the problem is that most businesses are unaware that there is a problem with their negative review scores. Most business owners expect all 5-star review scores from current customers, but that is just not the case. Customers have grown accustomed to anonymously posting opinionated reviews without any repercussions. Many even take it upon themselves to spread negative opinions about your business in hopes that it will either force you to change or go out of business entirely!

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    STOP Allowing Negative Search Results to Effect Your Brand!

    Reputation management is all about managing this process so potential customers are exposed to positive content about your brand. The goal is to make sure the first impression potential customers get is the best impression possible. The Internet makes this easier than ever, but it also means that everyone else is doing it too. That’s why reputation management has become so important for businesses big and small.

    Trying to alter negative information is not feasible as this can create a backfire effect. Instead, reputation management focuses on improving the positive aspects of an individual’s online presence. Reputation Management Specialists will attempt to enhance a company’s online image by ensuring that the dominant search engine results are those that are favorable to the company.

    How can you improve your online reputation?

    Consumers not only read your business’ reviews, they expect to see recent, consistent reviews, and are interested in how the businesses respond.

    Spark Factory’s proprietary Reputation Management services have proven to create a one-two punch for businesses by increasing positive reviews by 200% in 6 months and reducing negative ones by 50%.  This leads to improved search engine rankings, increased sales, and higher conversion rates for websites.

    Spark Factory’s Reputation Management services have proven that you can make more money with better ratings. In fact, our clients report an average of 20-40% increase in sales or leads within 6 months of starting the program. 

    How does it work?

    Spark Factory will email and text message your customers asking if they had a positive experience. If they had a good experience, we ask them to leave a positive review on your choice(s) of review sites.  If they say that they had a negative experience, we will direct them to a form where they can vent and explain their dissatisfaction.  That information is shared with your business, and not posted online.

    In order for Spark Factory’s reviews system to work, you will need a list of customers which includes their name, email address and if possible mobile phone numbers.

    Our platform synchs up with Google, Facebook, TripAdvisor, HomeAdvisor, Angie’s List and over a hundred more (see list below by clicking on a category).  We provide weekly reports on your progress and will even respond to your reviews for you!

    Review Sites Available

    • Angie’s List
    • BBB (Better Business Bureau)
    • Citysearch
    • Consumer Affairs
    • CustomerLobby
    • dexknows
    • eKomi
    • eLocal.com
    • Facebook
    • Google
    • Google Q&A
    • Highya
    • Insider Pages
    • Judy’s Book
    • KSL.com
    • Local.com
    • localsloveus.com
    • Manta
    • MerchantCircle
    • Sam’s Club
    • Sitejabber
    • Shopper Approved
    • SuperPages.com
    • Switchboard
    • Thumbtack
    • Thursday Market
    • Trustpilot
    • Twitter
    • Viewpoints
    • Walmart
    • YellowBot
    • YellowPages
    • App Store (Android)
    • App Store (Apple)
    • Apple Consultants Network
    • HostAdvice
    • VideoPeel
    • WebRetailer
    • WHTop
    • Cratejoy
    • Etsy
    • Goodreads
    • Pinterest
    • CarGurus
    • Cars.com
    • Carwise
    • DealerRater
    • Edmunds.com
    • Towingrankings
    • Unhaggle
    • BeerAdvocate
    • OpenTable
    • Trulia
    • Untappd
    • Urbanspoon
    • Zagat
    • Zomato
    • Capterra
    • Clutch
    • G2 Crowd
    • Serchen
    • amazon.com
    • ebay
    • Pricegrabber
    • YOTPO.
    • Doctor.com
    • DR. Oogle
    • Findatopdoc.com
    • Healthgrades
    • HealthGrove
    • HearingTracker
    • MINDBODY
    • RateMDs
    • realself
    • Rehab.com
    • Rehabs.com
    • Spafinder Wellness 365
    • Treatwell
    • UCompareHealthCare
    • vitals
    • WebMD
    • WhatClinic.com
    • ZocDoc
    • ActivityHero
    • Boarding School Review
    • CampNavigator
    • CampRatingz
    • Course Report
    • Great Schools
    • Niche
    • Private School Review
    • Trekaroo
    • Attornify
    • Avvo
    • CloudLawyers
    • FindLaw
    • Help Lawyer
    • LawyerRatingZ
    • Lawyers.com
    • Martindale.com
    • Bankrate
    • LendingTree
    • US Bank Locations
    • WalletHub
    • Trusted Choice
    • TopVet
    • Vet Help Direct
    • 1-800-Contractor
    • Apartment Guide
    • Apartment Ratings
    • Apartments.com
    • BuildZoom
    • EiEi Home
    • GuildQuality
    • Home Depot
    • HomeAdvisor
    • HomeStars
    • Houzz
    • LendingTree
    • MoveAide
    • MyBuilder.com
    • MyMovingReviews
    • Nextdoor
    • Porch
    • Pro Referral
    • Realtor.com
    • Rent.com
    • SolarReviews
    • SpareFoot
    • Transport Rankings
    • Transport Reviews
    • TrustedPros
    • U Haul
    • Zillow
    • AgingCare
    • aPlaceforMom
    • Care.com
    • Carehome.co.uk
    • CareInHomes
    • Caring.com
    • SeniorAdvisor.com
    • SeniorHomes.com
    • dropzone.com
    • Golf Advisor
    • ISS
    • Airbnb
    • Bedandbreakfast.com
    • Booking.com
    • CanadaStays
    • Cellarpass
    • Expedia
    • FlightAware
    • Foursquare
    • HomeAway
    • Hotels.com
    • Marinas.com
    • Orbitz
    • Trip.com
    • TripAdvisor
    • Vacation Home Rentals
    • VRBO
    • Brides
    • Martha Stewart Weddings
    • The Knot
    • Wedding.com
    • Weddingwire
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