Online Reviews can make or break your business!

Reviews and ratings are the lifeblood of a successful business on the internet. Without online reviews, you’re invisible to potential customers. And the reviews you do get are only as good as their visibility.

According to Marketing Charts, 92% of consumers say they trust online reviews as much as personal recommendations, and 64% of consumers trust online reviews as much as a business’s own advertising. And, in fact, many businesses are seeing that positive online reviews can be a major driver of revenue.

Reviews are particularly important for local businesses. In fact, 93% of customers do product research on their smartphones while at a brick-and-mortar store and 74% of those same consumers read online reviews before deciding who to purchase from.

But the problem is that most businesses are unaware that there is a problem with their negative review scores. Most business owners expect all 5-star review scores from current customers, but that is just not the case. Customers have grown accustomed to anonymously posting opinionated reviews without any repercussions. Many even take it upon themselves to spread negative opinions about your business in hopes that it will either force you to change or go out of business entirely!

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    Reputation Management & Online Reviews

    STOP Allowing Negative Search Results to Effect Your Brand!

    Reputation management is all about managing this process so potential customers are exposed to positive content about your brand. The goal is to make sure the first impression potential customers get is the best impression possible. The Internet makes this easier than ever, but it also means that everyone else is doing it too. That’s why reputation management has become so important for businesses big and small.

    Trying to alter negative information is not feasible as this can create a backfire effect. Instead, reputation management focuses on improving the positive aspects of an individual’s online presence. Reputation Management Specialists will attempt to enhance a company’s online image by ensuring that the dominant search engine results are those that are favorable to the company.

    How can you improve your online reputation?

    Consumers not only read your business’ reviews, they expect to see recent, consistent reviews, and are interested in how the businesses respond.

    Spark Factory’s proprietary Reputation Management services have proven to create a one-two punch for businesses by increasing positive reviews by 200% in 6 months and reducing negative ones by 50%.  This leads to improved search engine rankings, increased sales, and higher conversion rates for websites.

    Spark Factory’s Reputation Management services have proven that you can make more money with better ratings. In fact, our clients report an average of 20-40% increase in sales or leads within 6 months of starting the program. 

    How does it work?

    Spark Factory will email and text message your customers asking if they had a positive experience. If they had a good experience, we ask them to leave a positive review on your choice(s) of review sites.  If they say that they had a negative experience, we will direct them to a form where they can vent and explain their dissatisfaction.  That information is shared with your business, and not posted online.

    In order for Spark Factory’s reviews system to work, you will need a list of customers which includes their name, email address and if possible mobile phone numbers.

    Our platform synchs up with Google, Facebook, TripAdvisor, HomeAdvisor, Angie’s List and over a hundred more (see list below by clicking on a category).  We provide weekly reports on your progress and will even respond to your reviews for you!

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    Review Sites Available

    • Angie’s List
    • BBB (Better Business Bureau)
    • Citysearch
    • Consumer Affairs
    • CustomerLobby
    • dexknows
    • eKomi
    • Facebook
    • Google
    • Google Q&A
    • Highya
    • Insider Pages
    • Judy’s Book
    • Manta
    • MerchantCircle
    • Sam’s Club
    • Sitejabber
    • Shopper Approved
    • Switchboard
    • Thumbtack
    • Thursday Market
    • Trustpilot
    • Twitter
    • Viewpoints
    • Walmart
    • YellowBot
    • YellowPages
    • App Store (Android)
    • App Store (Apple)
    • Apple Consultants Network
    • HostAdvice
    • VideoPeel
    • WebRetailer
    • WHTop
    • Cratejoy
    • Etsy
    • Goodreads
    • Pinterest
    • CarGurus
    • Carwise
    • DealerRater
    • Towingrankings
    • Unhaggle
    • BeerAdvocate
    • OpenTable
    • Trulia
    • Untappd
    • Urbanspoon
    • Zagat
    • Zomato
    • Capterra
    • Clutch
    • G2 Crowd
    • Serchen
    • ebay
    • Pricegrabber
    • YOTPO.
    • DR. Oogle
    • Healthgrades
    • HealthGrove
    • HearingTracker
    • RateMDs
    • realself
    • Spafinder Wellness 365
    • Treatwell
    • UCompareHealthCare
    • vitals
    • WebMD
    • ZocDoc
    • ActivityHero
    • Boarding School Review
    • CampNavigator
    • CampRatingz
    • Course Report
    • Great Schools
    • Niche
    • Private School Review
    • Trekaroo
    • Attornify
    • Avvo
    • CloudLawyers
    • FindLaw
    • Help Lawyer
    • LawyerRatingZ
    • Bankrate
    • LendingTree
    • US Bank Locations
    • WalletHub
    • Trusted Choice
    • TopVet
    • Vet Help Direct
    • 1-800-Contractor
    • Apartment Guide
    • Apartment Ratings
    • BuildZoom
    • EiEi Home
    • GuildQuality
    • Home Depot
    • HomeAdvisor
    • HomeStars
    • Houzz
    • LendingTree
    • MoveAide
    • MyMovingReviews
    • Nextdoor
    • Porch
    • Pro Referral
    • SolarReviews
    • SpareFoot
    • Transport Rankings
    • Transport Reviews
    • TrustedPros
    • U Haul
    • Zillow
    • AgingCare
    • aPlaceforMom
    • CareInHomes
    • Golf Advisor
    • ISS
    • Airbnb
    • CanadaStays
    • Cellarpass
    • Expedia
    • FlightAware
    • Foursquare
    • HomeAway
    • Orbitz
    • TripAdvisor
    • Vacation Home Rentals
    • VRBO
    • Brides
    • Martha Stewart Weddings
    • The Knot
    • Weddingwire

    See What Our Clients Are Saying

    Sarah Lamar
    Sarah Lamar
    Spark Factory knows its stuff, and working with its team has been simple and easy. They presented a few plans based on my budget and I am seeing their work starting to produce clients and clicks. Would highly recommend it.
    Matthew P. Goodman
    Matthew P. Goodman
    Working with Spark Factory for the past three months has been a great experience. They gave our website a major boost, helping it show up better on searches organically and setting up conversion tracking that we've never had with any other company. We're very happy with the work they've done and couldn't recommend them more highly!
    robert kalya
    robert kalya
    Excelent service, Very profesional, Great people. Fully recommended to anyone invested in taking their business to a very high level.
    waleed zaii
    waleed zaii
    Spark Factory absolutely amazing and The members of their staff are very knowledgeable and have been so successful in strengthening the web presence of our company.
    Joe Solomon
    Joe Solomon
    We never realized the potential of Google Maps - and we've saved a ton on advertising costs! It's incredible how far we've come without spending a dime on ads. Thank you Scott and your team for the campaign.
    Sohaib khan
    Sohaib khan
    Absolutely loved working with this team. VERY responsive knowledgeable, and honest. The Owner is really incredible too. Would recommend.
    Samuel Thomas
    Samuel Thomas
    We worked with Michelle at Spark Factory and she was phenomenal. Every time we had an issue she was there to respond to us quickly. Their program really works!
    Thomas G. Tanner
    Thomas G. Tanner
    We got Spark Factory on board to help us create a new website and market it, and the results were amazing - we got a 10x return on our investment! They really know their stuff when it comes to marketing, and they're super professional to boot!
    Tonny Robbins
    Tonny Robbins
    Scott is very focused on ROI and helping small business grow. We loved working with him to define goals, strategy and how to grow. Thanks Scott!